Refund policy

Thank you for shopping with In1Key. We are committed to providing a reliable and transparent experience for all our customers.

Please read our Return & Refund Policy carefully before making a purchase.

1. Digital Product Policy

All products sold on our website are digital products or digital services. Because of the nature of digital items:

  • We do not ship any physical products
  • All sales are considered final once the product is delivered or accessed
  • Digital products cannot be returned once downloaded, accessed, or delivered

2. Eligibility for Refund

We only offer refunds under the following conditions:

  • You did not receive your product within 48 hours of payment confirmation
  • The product is not delivered due to a technical issue from our side
  • You received a corrupted, broken, or non-working file/service
  • You were charged multiple times for the same order

All refund requests are reviewed carefully before approval.

3. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

  • Change of mind after purchase
  • Customer misunderstanding of product description
  • Incorrect email address or contact information provided by the customer
  • Product has already been downloaded, accessed, or delivered successfully
  • Delay caused by customer-side issues or third-party services

4. Refund Request Timeframe

To request a refund, you must contact us within 3 days (72 hours) after purchase.

Requests submitted after this period may not be eligible for review.

5. Refund Process

If your refund request is approved:

  • Refunds will be processed within 5–10 business days
  • The refund will be sent to the original payment method used during purchase
  • You will receive confirmation once the refund has been initiated

6. Replacement or Support

Instead of refunds, in many cases we may offer:

  • Product replacement
  • Re-delivery of the digital product
  • Technical support to resolve the issue
  • Alternative solution depending on the case

7. Customer Responsibility

Customers are responsible for:

  • Providing correct email and contact details at checkout
  • Reading product description before purchase
  • Ensuring they understand the nature of digital products

8. Contact Us

If you have any questions about this policy or need assistance, please contact us:

Company Name: IN1KEY LTD
Company Number: 16877941
Store Name: in1key
Phone Number: (+44) 7782 263434
Support Email: support@in1key.com
Business Hours: Monday to Friday — 8:00 am to 6:00 pm
Business Address: 128 City Road, London, EC1V 2NX, United Kingdom