Return and Refunds
IN1KEY Refund Policy
For information regarding our refund policy, please review the details below.
At IN1KEY, our customers are our highest priority. We are committed to providing exceptional service and support, and we strive to go above and beyond to resolve any concerns you may have. Your satisfaction matters to us, and our team takes pride in delivering reliable, responsive, and helpful assistance whenever you need it.
If you experience any issues related to our products or services, we strongly encourage you to contact our Support Team for guidance, clarification, troubleshooting, or feedback. You can reach us via live chat, support ticket, or email at:
support@in1key.com
Our goal is to work with you to identify solutions and ensure you are fully satisfied with your experience.
Refund Requests
Before a refund can be considered, we kindly ask that you allow our support team the opportunity to assist you. Please contact us through live chat, support ticket, or email at support@in1key.com, and allow 24–72 hours for a response while we review and address your request.
Digital Product Policy
Please note that our products are delivered as instant digital downloads. Due to the nature of digital software, all purchases are final and non-returnable. There is no trial period, cancellation window, or grace period once a product has been delivered.
Because access to the product is granted immediately after purchase, refunds cannot be issued simply because a product is no longer wanted or has not been used. We encourage customers to review product details carefully prior to purchase.
Refund Eligibility
A refund may be granted only under the following circumstances:
The downloaded product is corrupted, defective, or non-functional
The product fails to activate or operate as described
The product does not match the description or promised features
In such cases, our team will first attempt to repair, replace, or re-issue the product before processing a refund.
Non-Refundable Situations
Refunds will not be issued when:
The product was purchased by mistake
The customer decides not to use the product
The product is incompatible due to system limitations not reviewed prior to purchase
The issue can be resolved through support or re-issuance
While we proudly stand behind the quality of our products, we also encourage customers to review product information carefully to ensure the correct item is being purchased.
